From ‘Women files police report against Tampines 1 for alleged racial discrimination; mall issues apology’, 9 April 2016, ST
A woman filed a police report on Friday (April 8) against Tampines 1 shopping mall, alleging that she was subjected to racial discrimination by an employee of the mall.
The mall had earlier issued a public apology to businesswoman Diana Hairul, and told The Straits Times it had counselled the employee about her actions.
Ms Diana, 36, who uploaded on Facebook on Thursday (April 7) evening a screenshot of an e-mail she received from the employee, wrote that she had felt discriminated by the reply.
The e-mail read: “Hi Dee, We are not so keen to run a Malay road show as our target audience are mainly Chinese. Thus, we regret to inform you that we are unable to rent a space to you.”
What’s shocking to me is not so much that a police report is being filed, since the police have been activated for more petty things, like a child getting scolded by a teacher. What’s unnerving is Diana’s FB post and Tampines MP Masagos Zulkifli’s follow up.
First, she specifically addressed the Malay Muslim community. She didn’t say ‘Hey hey everyone’. Then there’s ‘rejected US’, which by implication to her first sentence suggests that Tampines 1 wasn’t just declining her business, but Malays in general. The use of CAPS on ‘mainly the chinese’ is to emphasise that this is a race issue. And oh, you should feel discriminated ‘against’, not ‘feel discriminated’, but I think people would have been drowned in CAPS by then to notice. People complain about how Tampines 1’s email was worded but in all fairness, the complainant’s rant and its capacity to incite negative feelings is worth looking into as well.
From a business standpoint, Tampines 1 should have done its calculations and decided that a Hari Raya road show simply would not be profitable. The trick is fudging the answer to make it seem like such road shows are not compatible with the mall’s ‘theme’ or ‘direction’ (They eventually gave the excuse that they were fully booked). We also should not expect businesses to patronise a certain race at the expense of their bottom line. If I were to propose to those in charge at Geylang Serai market that I want to sell Chinese new year decorations, it’s likely that I’ll get rejected because of the obvious ‘target audience’ in the area. Likewise if I were a real estate agent intending to sell a house in Kampong Glam, I’m not going to ‘feel discriminated’ if my boss decides it’s better for my Malay colleague to pitch the sale.
Fine if a member of public makes a commotion over something businesses have to manage discreetly on a daily basis. Anyone who’s mature and sensible enough wouldn’t be riled by Diana’s outburst into believing that Tampines 1 is anti-Malay and doesn’t want their money. When news broke that a Chinese man attacked 3 madrasah students we didn’t descend into a mob. So yes, we can be certain that Singaporeans are rational people and will not boycott Tampines 1 over an isolated incident, no matter how someone tries to assault our senses with complaints in CAPS.
I’m also not too sure about MP Masagos’ strongly worded response on his FB. (Post was deleted at time of writing. Hmmm..)
‘INSENSITIVE AND INCOMPETENT’, ‘SPREAD ILL WILL’, “SHAME ON YOU!’.
Insensitive, yes, but I don’t think the staff deserves the rest of the berating. Spreading ‘ill will’ is a serious charge, the kind that will land you in court. Didn’t Minister Gan just tell us to develop a ‘learning culture‘ from such mistakes? Has the Minister considered the career repercussions of the affected staff from this public bashing? As a public figure I would have expected something more neutral, diplomatic and forgiving, like ‘Let us all learn from this lesson in our bid to become more inclusive’, or ‘The reply was a missed opportunity. Businesses could emphasise communication skills as part of their training programme’, or ‘The staff may wish to apply for course via SkillsFuture so that such incidents may be avoided’. Taking sides, shaming and fanning flames on the matter short of accusing people of Islamophobia helps no one.
This was Masagos’ response to the Paya Lebar assault earlier in the month.
Yes, more ‘SHAME ON YOUs’, though in this case he did urge us not to ‘incite hatred and division’. In other words, don’t stir shit while the Police are investigating. The same applies to the Tampines 1 case, whatever the Police are doing to resolve the matter while at the same time managing ‘walking time bombs’ in Little India.
Meanwhile I’ll continue to patronise Tampines 1, Hari Raya bazaar or no bazaar, and hopefully it doesn’t turn into the Little Chinatown of Tampines after this incident. If there’s any mall that deserves to have the police knocking on their doors, it’s not one as supposedly ‘racist’ as Tampines Mall is, but those with the potential to randomly kill you. Jem, I’m talking to you.
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