SMRT giving amnesty to flood culprits

From ‘Some SMRT staff own up to lapses during amnesty’, 4 Nov 2017, article by Adrian Lim, ST

Staff from at least one department in SMRT have admitted to lapses in their work, in response to a company call to own up – without penalty – before a wide-scale audit is launched.

The Straits Times understands that the employees are from SMRT’s building and facilities department, which oversees areas such as MRT tunnel ventilation, and flood and fire protection measures at train stations.

It is unclear how many staff have come forward in the “amnesty” exercise that ended yesterday, and which is targeted at quickly plugging gaps in maintenance operations – one of which caused the flooding of an MRT tunnel last month, bringing down train services on a stretch of the North-South Line for about 20 hours.

…PeopleWorldwide Consulting’s managing director David Leong said: “From an HR perspective, it’s very poor people management. The trust between the management and staff is totally lost.

“It doesn’t lead anywhere… Are you going to retain the people who owned up and let them do the same job? Or are you enticing them to come out, to remove them later?”

This amnesty is a witchhunt disguised as a saintly pardon. It’s like the bad guy in movies saying he won’t shoot you if you spill the beans, but lets you suffer a fate worse than death if you do anyway. SMRT’s CEO being a military guy probably explains the strategy behind this snare. It’s like urging the enemy out from the trenches with promises of warm baths and a 3 meals a day as a POW.

In a separate article, interviewed commuters were furious that those responsible would be given a second chance, but this gesture, like extending a greasy hand to someone hanging onto the edge of a cliff, can only mean that one’s career standing in SMRT is effectively over. And I believe those who owned up already know it, whether they end up with a stern warning or not.  Nobody expects a tea party with balloons and hugs of forgiveness.

Staff ferreted out by this so-called amnesty, supposedly without penalty, will be implicitly blacklisted and deprived of further opportunities within the company. The fact that management even needs to twirl a carrot to lure the culprits out from hiding suggests incompetence in governance and a dearth of ownership among workers. So, to quote something Trumpy, this makes ‘both sides’ look really, really shitty.

As the man in charge has said, all the fuck-ups boils down to ‘deep seated cultural issues’. Instead of pulling out all the stops with this fake magnanimity as a diversion from assigning blame, get to the core of the problem and fix it instead of dusting off table scraps.  I mean, that is your job after all, right?

UPDATE: Once the amnesty ended, SMRT embarked on a massive internal audit code- named ‘OPERATION OSPREY’, which sounds fiercer than the kinds of names we have for SAF mobilisation (Mighty Duck?). It was last used in 2001 by CNB to crack down on drug fiends, which gives you some idea of how the bigwigs view underlings who mess up, that they have to conjure an image of swooping talons snatching filthy rats out of their burrows.

13 staff including Vice Presidents from Maintenance were hauled up for disciplinary action, while SMRT maintains its deathly silence over the numbers ‘saved’ after owning up during the amnesty period (in the process exposing their colleagues). Meanwhile, the heads that matter remain firmly attached to their bodies, despite some talk of adjusting their salaries, while others roll.

 

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: