Lui Tuck Yew disappointed with train disruptions

From ‘Transport Minister Lui disappointed with train disruptions’, 23 Jan 2014, article in CNA

Transport Minister Lui Tuck Yew expressed his concern and disappointment with the recent spate of disruptions on the SMRT rail network during a meeting with the operator’s CEO and senior management on Thursday.

He was also briefed on the status of the ongoing investigations and SMRT’s preliminary findings on these incidents. Mr Lui said: “I share the frustrations of train commuters affected by these incidents, and I empathise with them on the anxiety and uncertainty that they may experience.

“I am also very concerned about SMRT’s service recovery efforts, particularly in reaching out to affected commuters promptly and keeping them updated during these incidents.”

Minister Lui has been ‘concerned’ and ‘disappointed’ before. In 2011 he expressed the same emotions about the N-S line breakdown which had someone resorting to breaking a window with a fire extinguisher. He told SMRT chairman Koh Yong Guan that he held the board and the management team ‘responsible for making it right’. 3 years later, it looks like disappointment alone won’t cut it anymore. Koh Yong Guan is STILL board chairman, and unless our minister has forgotten all about the pledge to uncover the ‘root cause’ in 2011, perhaps it’s time ultimatums are issued instead of second chances and tame euphemisms for ‘pissed off’.

Disappointment is shaking your head and walking away, and it has been a favourite tone adopted by some our ministers whenever someone upsets them. Lim Swee Say, for instance, was disappointed when DBS retrenched workers in 2008. S Jayakumar was surprised and ‘disappointed’ with accusations by Malaysian officials over the Pedra Blanca incident a year earlier. Disappointment is a mother telling her kid nicely that he’s an utter failure, but still loves him anyway. It’s time to slam your fists and up the ante, Lui Tuck Yew. Even your name rhymes with a classic expression that should have been thrown at SMRT a long time ago. They’ve had their chance to redeem themselves, but not only have they struggled to set things right, they even managed to convince the PTC that they deserve their fare hike.

There’s no shame in telling SMRT how you really feel to show Singaporeans that you mean business. Try DPM Teo’s expression of ‘deep dissatisfaction’ with the ICA checkpoint lapse and MFA trespass. Or DPM Wong Kan Seng being ‘totally appalled and flabbergasted’ following the ICA passport mix up in 2008. K Shanmugam recently revealed that he was ‘terribly upset and offended’ by what Anton Casey posted on Facebook. If you want SMRT to wake the Tuck up, you have to take it on a personal level beyond tepid ‘disappointment’, that you’re upset, furious, bloody disgusted and that such breakdowns are totally UNACCEPTABLE. It will even help you score brownie points for the next election, even if chances are nothing’s going to happen to the SMRT board anyway.

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3 Responses

  1. […] Everything Also Complain: Lui Tuck Yew disappointed with train disruptions – Bertha Harian: In the SMRT War Room – Singapore Notes: Strike Three – Simple […]

  2. Very wise of him to start getting angry, but I can’t help scratching my head wondering why he is so angry.

  3. […] board be a greater deterrent to operational negligence? Is Lui Tuck Yew going to express his ‘disappointment’ again that SMRT has allowed this to happen THREE times, despite SMRT taking additional security […]

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