From ‘Courtesy and the Starbucks syndrome’, 27 Dec 2010, ST Forum (Virdi Bhupinder): AFTER watching a movie at the The Cathay Cineplex recently, my family and I wanted to grab a quick coffee at Starbucks. However, the tables were occupied by teenagers with open laptops, chatting away loudly; some had their feet settled on the [...]
Filed under: 1970s, 2010, Customer service, Kids, Local food | Tagged: courtesy, customer service, Kids, Starbucks, students, Ugly Singaporeans | 1 Comment »
From ‘Passengers forgotten after flight delay’, 16 Nov 2010, ST Forum (Marcus Lim): MY GIRLFRIEND and I were booked to fly on Jetstar Asia’s flight 3K695 from Singapore to Hong Kong on Oct 31. At the departure gates, we were informed that the flight had been delayed by seven hours. As reasonable budget air travellers, [...]
Filed under: 2010, Corporations, Customer service, Long Queues | Tagged: budget airlines, customer service, Jetstar | Leave a Comment »
From ‘Air Asia should live up to its tag’ 25 Oct 2010, St Forum online (Jonathan Goh):… I booked a flight to Bali for a retreat in November. With the flight confirmed, I made plans for the trip. The airline recently informed me via SMS that the flight will be pushed back by two hours, [...]
Filed under: 2010, Advertisements, Customer service | Tagged: Advertisements, airasia, budget airlines, customer service, tiger airways | Leave a Comment »
From ‘A discourteous practice that should be stopped’, 23 Oct 2010, ST Forum (Tan May Sian): MY COMPLAINT is not new. But it is relevant as it is about something that is inconsiderate and discourteous: Why is it that patients inevitably end up waiting to see the doctor or dentist, regardless of the circumstances? A [...]
Filed under: 2010, Customer service, Long Queues | Tagged: courtesy, customer service, doctors, Long Queues | Leave a Comment »
From ‘Why did cabby shun us’, 7 Aug 2010, Speakup, The New Paper. Thanks to quirkyhill for the suggestion (Muhammad Firdaus Abdul Wahid):… I spotted an SMRT cab some 50-60m away and flagged it. As the taxi neared us, it slowed down and signalled to change lanes towards the side of the road where we [...]
Filed under: 1980s, 2010, Customer service, Taxi drivers | Tagged: customer service, discrimination, forklifts, handicapped, SIA, Singapore Airlines, SMRT, Taxi drivers | Leave a Comment »
From ‘Wok on the rude side’, 1 Aug 2010, article in Sunday Times, on Lau Sim Shredded Chicken Noodle stall (John Lim): I have been here once and the boss scolded me because I wanted to order more her giao. I offered to pay double for it but he was firm. His policy is that [...]
Filed under: 1980s, 2010, Customer service, Hawkers, Local food | Tagged: customer service, Hawkers, her giao | Leave a Comment »
From ‘Quick and efficient, but so poorly mannered’ 10 July 2010 ST Forum (Robert Newberry)…I was directed to Paragon Medical for various checks and tests. Over the course of about 30 minutes, I was attended to by no fewer than three different medical professionals for urine samples, chest X-rays and general physical check-ups. While the [...]
Filed under: 1980s, 2010, Customer service, Names | Tagged: bad manners, customer service, doctors, paragon medical | 2 Comments »
From ‘Robots at work’ 29 May 2010, Voices, Today online MY WIFE and I recently went to a popular chocolate shop with our friends from overseas who had read about the place on the Internet. We were greeted by a girl at the entrance, whose way of striking a conversation was: “Hi, you remind me [...]
Filed under: 2010, Customer service, Kids, Parenting, Racism | Tagged: customer service, discrimination, indian, Kids, Racism, racist, Teachers | 1 Comment »
