Scoot uniform like Star Trek

From ‘Scoot or Star Trek?’ 24 June 2012, article by Cheryl Faith Wee, Sunday Times

Tennis outfit, Star Trek uniform or Yves Saint Laurent couture? New budget airline Scoot’s cabin crew attire has caught some people’s attention – but not always in a good way. While parent company Singapore Airlines has seen its fortunes soar, thanks in part to the iconic sarong kebaya worn by its stewardesses, Scoot’s sporty, stretchy sheath has drawn criticism from some passengers.

Mr Jourdan Ng, 29, who works in the finance industry, took a Scoot flight to Sydney two weeks ago. He says the black and yellow body-skimming V-neck dress accentuates curves, but ‘for quite a lot of the stewardesses, it is not very flattering’. ‘The sporty material of the dress makes them look like they had just finished a game of tennis before coming on board,’ he adds. ‘It might be a bit too casual.’

…Local corporate design and production house Esta designed the uniforms for the budget carrier, which started operating flights earlier this month. Male cabin crew wear polo T-shirts with midnight-blue jeans. Esta creative director Esther Tay, 58, says the dress was inspired by current fashion silhouettes and took about a month to design. Its curved, contouring panels are meant to be understated yet chic and stylish.

Similarly, fresh graduate Christine Song, 23, who is contemplating booking a Scoot flight to Australia later this year, says the design ‘does not have that professional uniform feel and is just like a formal work dress’.

… Keith Png of clothing boutique Hide & Seek, who designs his own labels Koops and Keith Png Bespoke, likens the Scoot uniform to an evening dress from the Yves Saint Laurent 1966 Autumn-Winter collection – a long couture dress in navy-blue wool, encrusted with a pink silhouette that resembles a woman’s arched body. Png, 34, says: ‘Scoot’s uniform resembles this signature dress and I like it.’

As ‘iconic’ and timeless as SIA’s uniform is, it’s easy to forget that  the sarong kebaya, and even the stewardesses’ slippers, have also been criticised in the past for lacking functionality and professionalism. Ditch the stifling elegance for something more ‘casual’ and you get passengers complaining that they were suited up at World of Sports. If I needed a flight attendant to rush to my aid on a plane, I’d probably have a higher chance of survival if my rescuer wore something ‘tennis-friendly’ rather than tiptoe gingerly to my seat in a shrink-wrap kebaya. If I were held hostage by a terrorist, it would also be comforting to know that somewhere in the back someone is whispering orders to ‘Set Phasers On Stun’.

Wimble-scoot

Personally, I think the female dress has its own kooky, adventurous style which fits the whimsy way the budget airline is named, despite making the ladies look like one of Marvel’s original Avengers, the WASP. The male top and dark pants however, as flaunted previously a few months back when the uniform was first launched, made them look like flight technicians rather than flight stewards, or like ground crew who load up baggage instead of cabin crew. Even the waiters at Crystal Jade dress better than this. Taking the plunge from SIA’s suit and tie to T-shirt is stretching the dress code from  ‘casual’ to ‘laidback slacker’.  Not sure if ESTA had changed the design to the current ‘polo-T’ since then, but they should at least consider making them a sleeker, tighter-fit if you want men to command greater presence like Jean-Luc Picard  instead of being mistaken for ball-boy stowaways.

Marvel’s own Tinkerbell

Koops’ Keith Png, on the other hand, summons YSL retro stylings, comparing the female dress to something more glamorous befitting of a catwalk. Such arty affection for something as mundane as a budget airline uniform could also explain the similarity in the playful tones between his fashion label Koops and Scoot. Here, there’s no ‘pink silhouette’ of an arched female anatomy, just a stripe of yellow that mimics the markings of winged stinging insects rather than high fashion. More ‘cartoon’ than ‘couture’, rather.

Yes, Scoot Lives

 

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Fly with Scoot Airlines

From ‘Scoot? Likely name of SIA’s budget carrier’, 25 Aug 2011, article in asiaone.com

Scoot Airlines may well be the name of Singapore Airlines’ long-haul budget offshoot.

The Straits Times reported that it ran checks and found that New Aviation, SIA’s wholly owned subsidiary that will run the new entity, has registered “Scoot” as the trademark with the Intellectual Property of Singapore.

When ST asked SIA if “Scoot” was indeed the name chosen for the carrier, company spokesman Nicholas Ionides neither confirmed nor denied the finding.

He said: “Several names have been under consideration, but the management of the new airline is not able to confirm details of the branding at this stage.” The carrier is slated for launch by the middle of next year

Scoot would be an apt name to call an Autobot that transforms into a, well, scooter, but not a budget carrier. Scoot has a zippy, light-hearted exhilarative feel about it, but passengers don’t want a plane sounding like promiscuous bumblebee. They prefer something with a ‘Air’ or ‘Jet’ in it to provide the assurance that the plane actually stays in the air as it’s supposed to, especially for a long haul flight. Air travel is serious business, and even if the risk of a plane being disabled by lightning is next to zero, somehow the thought of ‘Scoot’ Airlines braving turbulence wouldn’t bode well even for the hardiest traveler.

It’s a name you can use for a hang-glider or a World War One biplane,  basically any cute contraption that whirls, spins and chugs as you manoeuvre it, but using it on a carrier  is like giving your bodyguard a name like ‘Twerp’,  ‘Squirt’ or ‘PePe’. You don’t have to be majestic about it, but neither should one give an SIA offshoot a name that can pass off as one of the Seven dwarfs, a zesty carbonated drink (Scoot is It!), a dishwashing liquid (Scoot germs away!) or even a Pokemon (Scoot! I choose you!). Scoot gives a sense of jittery lightness and  smallness, and worse, it carries faecal connoations because Scoot sounds like a hybrid of scat and poo and is onomatopoeia for a wet fart all at the same time.

The word scoot is even outdated in today’s context, and probably hasn’t been seen anywhere in popular media since Archie comics ( ‘Hey, Jughead, could you scoot over and grab me a milkshake?). But here’s a list of rather twee low-cost airline names: Mango (South Africa), Firely ( Malaysia), Wizz *snigger* Air (Hungary). The closest names to ‘Scoot’ are from Canada, ‘Zip’ and ‘Zoom’ Airlines, both now defunct and proof that you should never use action words implying haste in your airline names. One of the worst names ever imagined belonged to an Australian carrier (IMPULSE airlines), which was subsequently renamed to the less dangerous sounding ‘Jetstar’. They might as well have named it ICARUS AIR. So, branding is important for airlines just like any commercial product, which brings me to the evolution of our very successful SIA.

The first suggestions following the Malaysia-Singapore Airlines split in 1971 to register our very own carrier included the likes of National Singapore Airline and MAJULAH Singapore Airline, which is understandable in light of the patriotism behind this pivotal moment in aviation history. In 1972, someone thought of  ‘Mercury Singapore Airlines’, which has a cosmic element to it, though Mercury is the smallest planet (excluding Pluto) and closest to the Sun.  Thankfully, we settled on the simplicity of Singapore Airlines, though SIA has had more than its fair share of success thanks to its stewardesses and a suggestive tagline rather than the brand name itself.

Jetstar is an ostrich

From ‘Passengers forgotten after flight delay’, 16 Nov 2010, ST Forum

(Marcus Lim): MY GIRLFRIEND and I were booked to fly on Jetstar Asia’s flight 3K695 from Singapore to Hong Kong on Oct 31. At the departure gates, we were informed that the flight had been delayed by seven hours.

As reasonable budget air travellers, this wasn’t a disaster for us. What came after, however, was.

The airline’s ground staff were clueless about crowd control and disseminating information. The crush at the counter threatened the safety of some children who were caught in it.

…It has been more than two weeks since I lodged my complaint with Jetstar and true to form, I have not received a word in reply.

On the other hand, it should not be surprising as Jetstar does not provide a proper address or contact details of customer service executives. Jetstar, it seems, is the corporate equivalent of an ostrich.

Is it alright to be ‘reasonable’ when one’s flight has been delayed by seven hours, even if you’re taking a budget flight? I don’t know about the writer but most people have a schedule, or people to meet when they travel, and half a day of wasted time to me, is an unacceptable horror. The public should not be misled into thinking that something unprofessional and contrary to any business ethic as budget carrier delays is a given. It’s fine if the flight attendants are sour faced, rude or toss peanuts at you, but unless the pilot has been asphyxiated to death in the cockpit, the minimum standard I would expect from any form of paid transport is that I get to my desired destination within a tolerable timeframe. The public should also not be misled into thinking that ostriches really bury their heads in the sand. Any random google will tell you it’s a myth, though it would make more sense to say that like ostriches, Jetstar planes have wings but can’t take off, an analogy that Tiger Airways only know too well. Another Score for SIA.

Low-cost carrier’s low blow

From ‘Air Asia should live up to its tag’ 25 Oct 2010, St Forum online

(Jonathan Goh):… I booked a flight to Bali for a retreat in November. With the flight confirmed, I made plans for the trip. The airline recently informed me via SMS that the flight will be pushed back by two hours, with no explanation for the rescheduling. The timing of the SMS broadcast couldn’t have been worse – the message arrived on my cellphone minutes away from midnight.

…AirAsia charges passengers who amend their flight bookings a ‘change fee’. As this rescheduling of flight timing was not requested by me, I wrote to AirAsia requesting that the company compensate me reasonably for the inconvenience caused through no fault of mine…To date I have not heard from AirAsia.

Recently AirAsia ran full-page advertisements in the print media that were thinly veiled attempts to mock its competitors’ current problems.

Instead of spending money and energy on such activities that do customers no good, the airline should invest more time and effort in caring for its passengers – and living up to the tag of being Asia’s best low-cost carrier.

 

At least they're cute

Lesson learned in advertising, don’t start ribbing your rival before you even clean up your act yourself. Airasia probably deserved this for poking fun at Tiger airways first, like a school bully pulling down the pants of the resident nerd only to rip his own pair in the process. Such corny malice doesn’t sell tickets, in fact, the heat is on the instigator to ensure that the joke doesn’t backfire, like how it did in this instance.  I  do wonder, though, if it’s even reasonable to seek compensation for a couple of hours delay on any airline, be it budget or premium, especially if they actually bothered to notify you beforehand, which does at least give you some lead time to make other arrangements.  There’s also the tricky question of the nature of the grievance inflicted. How do you compensate a distraught son for flying back too late for a dying father? Or a astronomy geek for missing a once every 400 years solar eclipse?

Still,  this is probably another case of confirmation bias where people forget of all the successful flights they’ve had with budget carriers and focusing spectacularly and disproportionately on the cock-ups. SIA’s probably having a field day in the office, saving such complaints in their hard disk just in case any of these players has the audacity to take a crack at their beloved Singapore Girls (If Sarong Kebayas were meant to be walked in, they  wouldn’t be sewn so tight?). Budget carriers, of course, by granting low cost for massive carbon footprints even for a weekend getaway in Bali (if you can afford to have one every month), are hardly ethical means of travel, so if service letdowns and jokes about tigers be the death knell of the industry, then all the better for the planet.

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