From ‘One meal equals to one meal’, 11 May 2014, article by Melody Ng, TNP
Seafood meals can be expensive. But a Filipino family on a trip here were stunned when they were hit with a bill for $1,186.20. Just the crab alone cost them $707.
Their meal on April 26 at Forum Seafood Village Restaurant at Boat Quay also included prawns, a fish and a plate of vegetables. Mr Santiago Caaway, 54, said the total bill was more than what the family paid for their flight here and back. The restaurant had been in the news previously after tourists accused it of over-charging. But Forum Seafood spokesman Thomas Tham said the restaurant clearly states its prices and patrons know how much the dishes cost.
And it was no ordinary crab that the Caaway family ordered. They had chilli Alaskan king crab, which other restaurants and seafood suppliers say is expensive. Was Mr Caaway aware that he was getting the Alaskan king crab instead of the more common and cheaper mud crab?
Mr Caaway claimed his family did not know there were different types of crab on the menu but said they wanted it cooked in chilli gravy. “We heard that Singapore is known for its chilli crab, so we thought we must have this,” said Mr Caaway, who has since returned to the Philippines.
The Alaskan king crab rip off aside, Caaway paid a remainder of almost $480 for ‘prawns, fish and vegetables’. They may not have heard of the Newton Tiger Prawn saga back in 2009, when a group of Americans were charged $239 for EIGHT tiger prawns at the iconic hawker centre. NEA ordered Tanglin Best BBQ Seafood to shut down for 3 months after STB relayed the complaint. Not sure if the prawns the Caaways ordered were of the tiger variety, but it was fortunate that they didn’t order the lobster, which was priced at $348 for 1.6kg in 2011, incidentally the target of an expat’s complaint. For the price of 1 Alaskan king crab, the Caaways could have had 6 servings of Sin Huat Crab Bee Hoon instead.
A case of following bad advice dished out by their hotel concierge, the Caaways could have avoided getting fleeced by Forum if they had read TripAdvisor’s reviews of the place, where hopping mad patrons reported the following prices and called the place a blatant tourist trap, with little being said about the actual quality of the food. Wonder if anyone told them about this other thing we have called ‘zi char’. Not in STB’s brochures or website, I suppose.
Fish – $115
Broccoli – $27
Asparagus – $20
Fried rice – $18
BBQ King prawn – $23. Each.
A ‘tofu dish’ – $30
Plain rice – $1.50
Philippine media also reported that a STB director had apologised personally to Caaway and made sure that they were ‘properly remunerated’ since this arose from a case of miscommunication between patron and staff. Despite the online flak, calls for boycott, and demands for closure, this place is still in business, just like how tourist traps remain viable in any other country. Rival Boat Quay restaurant Fuqing Marina Bay Seafood also has a reputation for charging ridiculous prices, with STB having to deal with a similar PR fallout after an American complained about his $210 crab a few years back. No wonder expats have rated us the most expensive city in the world.
It takes a savvy or experienced traveler to avoid such scams, and I’m not sure if we’re spoiling visitors by giving them partial refunds if they aren’t very streetwise when it comes to identifying potential daylight robbery. You can imagine other ‘crabby’ tourists exploiting STB’s niceness by claiming that they were ripped off by a seafood restaurant and expect compensation. In 1986, an exasperated Briton called it the ‘Singapore Rip’, after having to pay $30 for chilli crab at Punggol Point. These days, that’s the price you pay for a BBQ Prawnzilla. Buyer beware, especially if the menu reads ‘Seasonal prices’ and the staff spotted you entering the premises with your DSLR hung conspicuously around your neck. Not all foreigner complaints are valid of course. In 2001, one K. Will whined about paying TWO DOLLARS for one prawn at a East Coast seafood restaurant. Pretty average in those days if you ask me, unless he was talking about belacan-sized prawns instead.
A holiday gone terribly wrong for the Caaways, and such a shame and irony that it takes a national dish sampled in a wrong place to put all the efforts spent on a recent STB promo ad to utter waste. Singapore always has a surprise for you indeed.